HOW DO YOU SHIP PACKAGES?
Packages from our warehouse in Hong Kong will be shipped by ePacket, EMS, DHL or Fedex depending on the weight and size of the product, and customer choice. Packages shipped from our warehouses are shipped through USPS.
DO YOU OFFER FREE WORLDWIDE SHIPPING?
We are pleased to offer complimentary worldwide shipping, ensuring that your order is delivered to you, regardless of your location, at no additional cost.
WHAT ABOUT CUSTOMS?
It is advisable to verify with local customs regarding the potential obligation of paying import duties, as they may be applicable in certain circumstances, particularly in the instance of substantial orders. In most cases, such duties are not levied due to the relatively low total cost of the order.
Kindly be advised that any duties, taxes, or fees associated with importation (where applicable) are not included in the item price or shipping charges and are the responsibility of the buyer. It is the buyer's prerogative to familiarize themselves with their country's customs regulations and associated fees. Please note that we are not liable for any customs fees or charges that may be incurred upon delivery. By placing an order, the buyer acknowledges and agrees to the possibility of incurring customs fees or charges upon receipt of their shipment.
HOW LONG DOES SHIPPING TAKE?
Please be advised that delivery time may vary depending on your location. Our estimated timeframe for maximum delivery is up to 30 working days.:
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Australia, Canada, France, Japan, New Zealand, South Korea, United Kingdom||10-25 Business days|
|Europe||15-30 Business days|
|Brazil, Mexico, Central America, South America, Asia, Africa||20-40 Business days|
*This, doesn’t include our 2-7 days processing time.*
DO YOU PROVIDE TRACKING INFORMATION?
Indeed, upon dispatch of your order, you will be sent an email notification that will include the tracking information for your shipment, allowing you to monitor its progress and estimated delivery date.
If you haven’t received tracking info within 5 days, please contact us at : email@example.com
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at : firstname.lastname@example.org
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.