Shipping & Ordering
The processing of your order, the manufacture of the products and the (free) delivery require a maximum of 10 to 25 working days for our team. We do our best to ensure that you receive your order as quickly as possible without compromising the quality of the merchandise. You can usually find an estimated delivery time for your order in the order confirmation email that you receive after placing your order. If you need further information about the delivery of your order, please contact the customer service team for assistance.
You can follow the progress of your order by clicking on this link to contact us and provide us your order number. A tracking page is under development. However, it may require a considerable amount of time to be fully functional.
We offer worldwide distribution of our products, with no restrictions on the minimum quantity per order. Opting for our complimentary standard shipping option will ensure that your delivery is provided at no additional cost.
Your order, which may consist of multiple items, may be dispatched in separate shipments, contingent upon available inventory and the proximity of our fulfillment centers. Rest assured, your parcel will arrive in a prompt manner.
Cancellation & Return
Yes, as long as your order is not "in process".
Cancellation of your order is a feasible option. However, please note that if the order preparation process has already commenced, a cancellation fee equivalent to 40% of the total purchase price will apply. For assistance, kindly direct your inquiries to our customer support team through email at firstname.lastname@example.org. We shall make every effort to accommodate your request.
If you believe that your product has a manufacturing defect, we would be happy to assist you in resolving the issue. Please provide us with a photo of the item in question (if possible, in its original packaging) and email us at email@example.com with your order number.
To be eligible for a return, the product must be unused and in its original condition. Our products undergo rigorous quality control measures before they are shipped, but we understand that defects can occur. We will make every effort to rectify the situation to your satisfaction.
All our textiles are accompanied by a size guide to help our friendly customers avoid this kind of issue. Our team took care to measure each item and add the corresponding comment in each description. From then on, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that the purchase of such an item can be very frustrating.
Feel free to contact our customer service by email at firstname.lastname@example.org: we will do our best to satisfy you (by offering possible compensation, for example).
Your security is paramount to us, thus we have taken utmost care to ensure the safety and security of your payment transactions on our site. We only offer secure and guaranteed payment methods to ensure complete peace of mind for our valued customers.
Our online payment services:
Your financial security is of utmost importance to us. We offer two secure and trusted payment options, PayPal and G2A Pay. PayPal, a banking institution within the European Union, provides a reliable and secure platform for online payments. With over a decade of experience, it is easy to use, fast, and recognized globally.
G2A Pay, a global payment platform, offers a wide range of local and international payment options, including Mastercard and Visa. Your personal financial information, including bank and credit card details, will never be disclosed to us.
Our online transactions are protected by 128-bit SSL encryption. We regret to inform you that we do not accept cheques at this time.
We are dedicated to ensuring the security and privacy of our customers' information. Our website is equipped with HTTPS protocol, secured by the use of SSL/TLS technologies, which are widely recognized as the standard for safeguarding financial transactions on e-commerce sites. The visual representation of our SSL certificate, including the padlock icon in the browser's address bar and the "s" added to the "http" protocol, serve as assurance that your data is protected against potential threats such as hacking or identity theft.
We make your purchases as easy as possible.
select the desired product(s)
Click on "add to cart".
Click on the shopping cart icon at the top right corner (your "shopping cart") to complete your purchases
We regret to inform you that, as a general rule, only a single discount code may be applied per transaction, unless otherwise specified.